Frequently Asked Questions

Aust Facility Services operates across greater Melbourne and Victoria. Our office is located in Chadstone, and we actively service the CBD, south-east Melbourne, eastern suburbs, northern suburbs, and western suburbs. We manage contracts from single-site offices to multi-campus operations across the state.

Yes. Aust Facility Services holds ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Safety Management) certifications through ECAAS. These certifications are maintained through regular external audits and continuous improvement of our integrated management system.

Since 2015, backed by over 10 years of combined management experience in the commercial cleaning and facility management industry across Melbourne and Victoria.

We carry comprehensive public liability insurance, workers compensation (WorkCover), and professional indemnity insurance. Certificates of currency are provided to all clients upon request and at contract commencement.

Yes. We offer free, no-obligation site inspections and tailored quotes for all services. Contact us on 03 8712 8359 or email larry@austfacilityservices.com to arrange an inspection.

We service commercial offices, healthcare and medical facilities, education (schools, universities, childcare), hospitality (restaurants, pubs, hotels), automotive dealerships, government facilities, industrial and warehouse sites, retail, strata properties, and construction projects.

Through our ISO 9001 certified quality management system incorporating regular supervisor inspections, digital attendance and task reporting, client feedback processes, PLAN-DO-CHECK-ACT continuous improvement cycles, and documented standard operating procedures for every service type.

Yes. All Aust Facility Services staff undergo National Police Checks prior to engagement. Staff assigned to education and childcare facilities also hold valid Working with Children Checks.

We prioritise eco-friendly, biodegradable, and sustainable cleaning products. For healthcare environments, we use hospital-grade TGA-registered disinfectants. All chemicals are managed through our Safety Data Sheet register and assessed via our chemical risk assessment framework in compliance with our ISO 14001 environmental management system.

Absolutely. We currently manage contracts spanning 20,000+ sqm with teams of 50+ cleaners operating 7 days a week. Our workforce management capability, documented systems, and ISO-certified processes support scalable operations across multiple sites.

Yes. We provide emergency cleaning and flood restoration services including water damage response, smoke and fire damage cleaning, biohazard cleanup, and urgent deep cleaning. Contact us on 0421 924 908 for emergency response.

Sustainability is core to our operations under ISO 14001. Our roadmap includes reducing water and energy consumption, using biodegradable products, increasing waste diversion rates, transitioning to energy-efficient equipment, adopting fuel-efficient and hybrid vehicles, and implementing digital tools to eliminate paper-based processes. We review sustainability goals annually.

Most of our commercial contracts operate after business hours including evenings, overnight, and weekends. We provide flexible scheduling tailored to your operations to minimise disruption while maintaining our quality standards.

We maintain 32 documented Safe Work Method Statements covering every cleaning activity from general cleaning and vacuuming to specialised tasks like blood and body fluid cleanup, work at heights, and chemical handling. All SWMS are reviewed regularly and staff are trained on relevant statements before commencing any task.

Contact us for a free, no-obligation site inspection and tailored quote. Call 03 8712 8359, email larry@austfacilityservices.com, or complete the form on our contact page. We respond to all enquiries within one business day.